To-date, the vast majority of investments in airport security have been made in additional security technology and equipment, but little attention is paid to the so-called human factors, i.e. the people that operate the technology and provide the interface between the passengers and security. So far, there seems to be a trend to replace people by technology and equipment, but one has to question whether the reliance on technology actually provides the most effective and most efficient security. On the other hand, the better security personnel is trained, the most effectively and efficiently the available technology and equipment can be utilized. Evidence seems to show that the bottleneck in security is not the ability to record an “event”, but to diagnose and interpret it in real-time. In various widely published events from September 11th onwards, there was no lack of recorded evidence of the perpetrators of terrorist acts and no lack of analysis after the events took place. Unfortunately, none of it could prevent the terrorist acts from happening. In addition, better-trained personnel require, generally speaking, less management time and therefore, through better training, additional indirect (financial and social) efficiencies can be obtained as well.
POOLING PEOPLE POTENTIAL,
TAPPING HUMAN RESOURCES
BEMOSA will provide answers and, more importantly, cutting edge applicable solutions for improvements in providing security by strengthening human resource capabilities. BEMOSA will do so by using a holistic view of the airport as a large and complex organization which literally houses a number of formal organizations under one roof, including representatives of many airlines, service providers, tax free shops and the airport authority itself. While formally these organizations are not all related to each other, they interact with each other, both in routine situations and in crisis situations.
As the figures show, any improvement in efficiency, even a modest one, will improve the situation of (European) air traffic in general and airports in particular. In a crisis situation, multiple decisions on multiple levels across formal organizational lines will be taken. The simple fact is that delayed or wrong decisions can have grave consequences in terms of both life and property, and can lead to the critical disruption of transportation systems. Estimate cost, for example, of delay time average 75 Euro per minute, cancellation at 6.380 Euro per flight and diversions 4,552 Euro per flight: meaning that security related decisions to suspend airport operations can run into the hundreds of thousands of Euro per incident (Safety of Air Navigation, 2005). By including both direct and indirect costs for physical damage to infrastructure and medical costs for those killed or injured, in cases of actual terror incidents, this figure grows geometrically.